Returns and Refunds Policy
At realmadridshpper.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return eligible items in accordance with the terms outlined below.
Returns Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, in their original condition, and with all tags and packaging intact.
- Personalized or customized items cannot be returned unless faulty.
How to Initiate a Return
- Log in to your account on realmadridshpper.com and navigate to the “Orders” section.
- Select the item(s) you wish to return and follow the instructions provided.
- Once your return request is approved, you will receive a return authorization and further instructions.
Refund Process
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item(s).
- The refund will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
If you need a different size or color, you may request an exchange, subject to availability. Follow the same return process and indicate your preference for an exchange.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately for assistance. We may request photos or additional details to resolve the issue promptly.
For any further questions regarding returns or refunds, please visit our Help Center on realmadridshpper.com.
Thank you for shopping with realmadridshpper.com! We appreciate your support and are committed to providing you with the best shopping experience.